Terms and Conditions

RATE RULES

All bookings require a 2-night minimum stay, rates are quoted in New Zealand Dollars per room per night on bed & breakfast basis.

All rates quoted are inclusive of service charge and Local Government Tax.

Check-in time 3pm and check-out time 11am.

Should the government decide to impose a new tax or review existing tax, any increment or revised tax will be advised.

CANCELLATION POLICY

As a boutique hotel our business depends on maximising occupancy and cancellations often result in empty rooms due to booking lead times. Due to this please see our cancellation policy below. 

We encourage all valued guests to take travel insurance in the event that circumstances outside of their control causes late cancellation or disruption to their booking. 

Cancellation Policies (3 Suites or less) 

15 Jan – 15 Dec (3 suites or less) Cancellation outside 90-days of arrival will incur a NZD 250 booking administration fee. This will be deducted from the deposit paid, and the balance of funds returned. 

Cancellation between 90 and 61-days of arrival will result in a 50% charge for room nights cancelled. 

Up to 61 days prior to arrival you may postpone your travel dates to a revised stay date within six-months of the original booking and the full deposit will be transferred. From 60 days prior to arrival, cancellation will result in the full charge for room nights cancelled. 

Holiday season cancellation policy for reservations 15 Dec – 14 Jan (3 suites or less)  
Cancellation prior to 1 August will incur a NZD 250 booking administration fee. This will be deducted from the deposit paid, and the balance of funds returned. 

Cancellation from 1 August to date of arrival will result in the full charge for room nights cancelled.