Frequently asked questions
ABOUT ROKI COLLECTION QUEENSTOWN
Where is ROKI Collection Queenstown located?
ROKI Collection Queenstown is located at 2 Brunswick Street in the heart of Queenstown, New Zealand and positioned on the lakefront of Lake Wakatipu.
How do I contact reservations at ROKI Collection Queenstown?
To make an accommodation reservation at ROKI Collection Queenstown you can book online at www.roki-collection.com/stay email reservations@roki-collection.com or call +64 3 442 4112
Does ROKI Collection Queenstown have a restaurant open to the public?
Yes, ROKI Collection Queenstown has two restaurants open to the public, The Terrace by ROKI and Essence by ROKI.
Can families stay at ROKI Collection Queenstown?
ROKI Collection Queenstown is family‑friendly and welcomes children of all ages. ROKI’s larger suites including the 2‑Bedroom Suite, 3‑Bedroom Brunswick Suite, and 4‑Bedroom ROKI Suite, are an ideal choice for travelling families.
What are the check-in and check-out times at ROKI Collection Queenstown?
Check-in at ROKI Collection is from 3pm and check-out is 11am.
How many suites does ROKI Collection Queenstown have?
ROKI Collection Queenstown has 15 luxury suites. These suites range in size from Junior Suites, Deluxe Suites, 1-Bedroom Suites, 2-Bedroom Suites, a 3-Bedroom Suite, a 4-Bedroom Suite and the Grand ROKI 7-Bedroom Suite.
How do I make a dining reservation at Essence by ROKI?
To make a dining reservation at Essence by ROKI you can book online at www.roki-collection.com/dine/essence/ email dine@roki-collection.com or call +64 3 442 4112
How do I make a dining reservation at The Terrace by ROKI?
To make a dining reservation at The Terrace by ROKI you can book online at www.roki-collection.com/dine/the-terrace/ email dine@roki-collection.com or call +64 3 442 4112
Can you book The Terrace by ROKI and Essence by ROKI for private functions?
Is there a spa or wellness offering at ROKI Collection Queenstown?
Yes, ROKI Collection Queenstown has its own wellness brand – ROKI Pure. ROKI Pure is located on level 2 at ROKI Collection Queenstown and is available for in-house guests of ROKI Collection. ROKI Pure offers 2 wellness suites for treatments, sauna’s, cold plunge tubs, a heated indoor lap pool, indoor gym and access to The Tides wellness products.
Whether you are seeking luxurious pampering, connection, nurturing, reflection or simply a space to breathe, ROKI Pure invites you into a world where luxury meets serenity.
Is there a gym facility or a pool at ROKI Collection Queenstown?
Is parking available?
Complimentary valet car parking is available to guests staying at ROKI Collection Queenstown. For diners visiting ROKI, parking is not included.